Cancellation & Refund Policy

Last Updated: October 2026 • Compliant with RBI & Payment Gateway Regulations

At Sahih Islam, we value the trust, sacred worship, and goodwill of our global Muslim community. We are committed to complete transparency, fair dealing, and zero-penalty subscription policies for purchases made through the Sahih Islam mobile application (com.sahihislam.app) and authorized web channels.

1. Freedom to Cancel Anytime

You can cancel your subscription at any time without any cancellation penalty or hidden fees. Cancelling ensures no further renewals are billed.

  • Google Play Store Subscriptions: You can manage or cancel your auto-renewal directly from your Android phone: Google Play Store → Profile Icon → Payments & Subscriptions → Subscriptions → Sahih Islam → Cancel Subscription.
  • Introductory & Non-Renewing Passes (e.g. ₹2 First-Month Special): These promotional trial passes do NOT auto-renew. When the 30-day period ends, your account seamlessly returns to the Free Believer tier with zero unexpected deductions.
  • Uninterrupted Benefits: Once cancelled, your paid Pro benefits remain active until the end of your current paid billing period with zero cancellation fees.

2. Refund Eligibility & Scenarios

We stand firmly behind the reliability of our digital service:

  • 100% Technical Error Refund: If your bank account or UPI was charged but Pro access or wallet balance was not credited due to network timeouts, app crashes, or server synchronization glitches, we provide an immediate 100% refund.
  • 24-Hour Purchase Refund Window: If you are unsatisfied with your subscription or wallet purchase, you may request a refund directly in the app under Settings → Refund within 24 hours of transaction completion.

3. How to Request a Refund

You can submit a refund request directly in the app under Settings → Refund within 24 hours of purchase, or email our support desk directly:

Official Believer Support & Refund Desk: [email protected]

Please provide the following details:

  • Your Registered Email Address or Mobile Number
  • Transaction / Payment ID (e.g., pay_xxx for Razorpay or GPA.xxx for Google Play)
  • Date and Amount of Transaction
  • Brief description of the issue or refund reason

4. Bank Credit Timeline

Refund requests are investigated and approved within 24 to 48 hours. Once approved, the funds are credited back to your original payment source (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 business days, in compliance with RBI guidelines and standard banking settlement schedules.

5. Exceptions & Fair Use

Refunds may be withheld if there is evidence of fraudulent chargeback manipulation, reverse engineering, unauthorized app modification, or violation of our reverent Terms of Service.

6. Contact Us

Have questions or need assistance with your subscription or transactions? Contact us directly at [email protected].